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Tier I/II IT Support Specialist in Colorado Springs, CO at SNI Technology

Date Posted: 7/8/2020

Job Snapshot

Job Description


Our client is seeking a Software Support Engineer (Office 365 support team) for an exciting direct hire opportunity.
RESPONSIBILITIES:

  • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with domain experts (SME's) and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.



REQUIREMENTS:

  • 2+ years experience in a technical or customer support role
  • Some administration experience in Office 365 is preferred
  • Experience with Active Directory and/or Exchange
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure with Microsoft technologies