Title: Deskside Support Manager
Location: Onsite - Colorado Springs metro
Start Date: ASAP
Status: contract to hire
Pay Rate: $67k - $75k annually
Position Purpose:
The Deskside Support Manager will manage the IT Support Desk team, who are responsible for general IT Help Desk duties taking phone calls and providing desk side support. This person will be responsible for leading, organizing and managing the Help Desk Department: including hiring, training, evaluation, guidance, discipline, and development. Excellent communication skills, both written and verbal, as well as previous experience meeting with senior staff to help define, solve, and implement technology solutions within a timely manner across multiple departments/locations is a must.
Experience:
• Managing, developing, administering, and supporting a Windows/MAC Help environment across multiple sites
• Managing corporate wide projects from conception to completion
• Developing IT job descriptions and hiring/managing Help Desk staff for different skill levels
• Managing IT budget/purchases
• Managing 6 or more staff
Requirements:
• B.S. in Computer Science or a minimum of 5+ years of increasing IT Administration and Management responsibility in a
multi-system, multi-platform environment
• Experience managing and leading a Help Desk Department in a multi-site international company
• Proven IT process improvement and documentation skills
• Ability and willingness to work evenings and weekends as needed
Knowledge, Skills, and Abilities:
• 6+ years combined experience in technical support, backups, data protection, emergency recovery, telephony VOIP systems, Office 365, budgeting, purchasing/budget and help desk management
• Good understanding in supporting Office 365, Windows and MAC operating systems, ticketing systems, Active Directory, protection, disaster recovery plans, backups, antivirus, and print servers
