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Tier I Help Desk Technician in Woodland Park, CO at SNI Technology

Date Posted: 6/9/2020

Job Snapshot

Job Description

Our client is seeking a Tier I Help Desk Technician for an exciting contract to hire scenario. The Tier I Help Desk Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails, and providing desk-side Tier I level support. Must be able to effectively manage and complete tasks independently.


  • Help Desk Support - Monitor and respond effectively to computer support requests received through the IT help desk email system and help desk phone system
  • Troubleshoot Tier I computer hardware and software problems for end-users
  • Use remote software to resolve problems that can be fixed through a remote session.
  • Work on special projects pertaining to help desk, computer equipment, and software
  • Other tasks as needed


  • 2+ years of Customer Service experience
  • 1+ year of Help Desk experience
  • Excellent customer service disposition
  • Excellent communication skills including verbal, written, and listening skills
  • Knowledge of PC hardware and software
  • Ability to handle a wide variety of duties with minimal supervision
  • Willingness and ability to lift and/or move equipment/boxes up to 50lbs
  • High School Diploma
  • Microsoft Windows 7, Windows 8 and Windows 10 support experience a plus
  • Microsoft Office 2013, Office 2016 and Office 365 support experience a plus
  • Mac OSX and iOS experience a plus
  • Phone System experience a plus.