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Telecom Engineer II- Fort Lauderdale in Fort Lauderdale, FL at SNI Technology

Date Posted: 5/15/2020

Job Snapshot

Job Description


PURPOSE OF POSITION
Telecom Engineer II under direction of the Manager of Telecommunications acts as a knowledgeable resource for most telecom infrastructure and operations support for the telecom platform. They will comfortably interact with all levels of technical and business hierarchy and manage external vendors to facilitate the delivery of a consistent, reliable telecom platform.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • This is a hands-on position with support responsibilities that participates in the overall strategic direction for our telecom department. This includes partnering with our business units to understand requirements, present recommendations and implement appropriate solutions.
  • Participates in the design, implements and supports Avaya enterprise PBXs, contact center telephony infrastructure, CTI and call recording applications which supports multiple call centers across our enterprise.
  • Participates in the planning, design, implementation and management of projects such as system upgrades, system conversions and new products and services.
  • Create/modify/troubleshoot Avaya vector programming for contact center environments.
  • Partner with project management resources to develop VoIP infrastructure and associated software requirements for RFPs.
  • Assists with the planning, design/documentation, implementation of tools, utilities, monitoring of the telecom infrastructure.
  • Provides tier 2 support to other team members; facilitates workflow between network, security and other groups within IT.
  • Creates and maintains system documentation including system requirements, design, implementation plans, project financials and infrastructure standards, backups for the infrastructure.
  • Create and maintain all VoIP infrastructure and network design artifacts.
  • Collaborate with all IT management, staff and external vendors to for voice infrastructure installations or software upgrades.
  • Collaborate with Service Desk staff and end-users to resolve high priority trouble tickets and support junior engineers to quickly identify and resolve work orders.


JOB REQUIREMENTS

  • 5+ years of IT experience
  • Working knowledge of administering multiple call Center environments
  • Basic understanding data networking
  • Working knowledge of Avaya CM platforms, VoIP servers, ACD call routing, network regions, trunk group configuration, signaling protocols, ability to implement and troubleshoot dial plans, ARS and AAR plans
  • Knowledge of call recording systems, quality monitoring
  • Experience in computer security as it relates to defense of VoIP networks
  • Basic system administration for Windows and Linux systems to support the telephony environment
  • Experience in managing Avaya VoIP Communication Manger, Voice Mail, CMS, Verint/Witness, Call Copy, and Presence systems
  • Understanding of advanced PSTN circuit architecture and networking
  • Abilities to perform MDF to IDF wiring punch downs utilizing 110 and 66 block infrastructure
  • Working knowledge of LAN/WAN concepts, practices and protocols
  • Avaya Solution Specialist or other telecommunications certification
  • ITIL foundations certification
  • Basic knowledge of HIPAA