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Technical/Help Desk Support in North Miami, FL at SNI Technology

Date Posted: 6/15/2020

Job Snapshot

Job Description

SNI Technologies is looking for a Technical/Help Desk Analyst in North Miami for a permanent opportunity.


  • Develop internal technical documentation.
  • Triage and escalate complex issues appropriately.
  • User access and Hardware MAC (Moves, Adds/Changes)
  • Provide hardware and software support, including installation of new software and updates when required, across all supported sites.
  • Provide support and deployment services for mobile devices and tablets.
  • Update and load new computer images on end user laptops and desktops.
  • Provide manager with regular updates on common problems encountered and identify possible long-term solutions/improvements to reduce future problems.
  • Refurbish used equipment


  • Minimum of 5 years of experience working in a technical support, help desk or IT support position is required.
  • Active Directory adding, copying & removing users
  • Mac desktop/laptop & Apple experience
  • Advanced Desktop support experience (Hardware/Software)
  • Operating System Support experience (Servers/Workstations)
  • Knowledge of IT systems including servers, desktops, routers, switches and firewalls.
  • GSuite admin experience is a plus
  • Proven ability to install, upgrade, repair, move and replace desktops, laptops, smart phones/tablets and other technical equipment.
  • Familiarity with data backup, disaster recovery and system imaging.
  • Excellent written and verbal communication skills with ability to communicate in both technical and non-technical language.
  • Demonstrated success with providing support and problem resolution with unfamiliar systems, software and hardware and a passion for analysis and problem-solving abilities.
  • Ability to conduct research into a wide range of computing issues as required.
  • Keen attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.