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Service Desk Manager in Colorado Springs, CO at SNI Technology

Date Posted: 1/23/2020

Job Snapshot

Job Description


Our client is seeking a Service Desk Manager for an exciting contract to hire scenario.

DUTIES:

  • Manage projects
  • Supervising a team of helpdesk technicians & dispatchers, scheduling/prioritizing service requests.
  • Manage internal ticketing systems.
  • Systematically monitoring and updating ticket statuses, inventory records, and customer configurations.
  • Monitoring and maintaining acceptable SLAs, and managing client communications and expectations.



REQUIREMENTS:

  • 3+ years of team leadership, supervisory or management experience
  • 3+ years of project management
  • 4+ years of experience in a technical support/field tech/helpdesk role
  • A deep understanding of technology
  • Understanding of how an MSP works in the IT world