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Network/Systems Administrator in Colorado Springs, CO at SNI Technology

Date Posted: 9/16/2020

Job Snapshot

Job Description


Our client is seeking a Network/Systems Administrator for an exciting contract to hire opportunity. The Network/Systems Administrator will conduct a 30/70 split of network vs systems administration.

DUTIES:
Systems Administrator responsibilities

  • Provide overflow tier 1 support to first call resolution team
  • Provide tier 2 and tier 3 support for clients including but not limited to;
    • Troubleshoot hardware/software issues/errors, documenting fixes in internal or client spaces
    • Support for escalated tickets from the first call resolution team
  • Complete management of Office 365 tenants including Teams, OneDrive, and SharePoint
  • Complete management of Windows Active Directory, Domain Controller, related Microsoft Server Applications, and Virtualization tools
  • Complete management of Windows/Mac workstations including configuration, maintenance, updates to operating system and applications
  • Physically/virtually deploy internal and client Servers and Workstations
  • Complete management of tools used to take care of clients including RMM, Webroot, RapidFire, Veeam, and Acronis
  • Complete management of supported phone systems including extension management, IVR, call queues, and time based rules
  • Set up and manage basic networks to include Meraki Firewalls, Switches, and Access Points
  • Assist with defining, implementing, and maintaining best practices Server and Workstation policies and procedures
  • Provide and maintain documentation of internal and client accounts
  • Provide proactive maintenance for client Servers and Workstations
  • Provide plan/feedback to management for client infrastructure improvement


40% - Remote support
40% - Onsite support
20% - Client and internal projects

Network Administrator responsibilities

  • Provide overflow tier 1 support to first call resolution team
  • Provide tier 2 and tier 3 support for clients including but not limited to;
    • Troubleshoot hardware/software issues/errors, documenting fixes in internal or client spaces
    • Support for escalated tickets from the first call resolution team
  • Complete management of client network infrastructure including, firewalls, switches, access points, VLANs, VPNs, IDS/IPS, and access rules
  • Physically/virtually deploy network equipment internally and at client locations
  • Physically/virtually deploy internal and client Servers and Workstations
  • Monitor internal and client network connectivity, performance, and security
  • Complete management of supported phone systems including extension management, IVR, call queues, and time based rules
  • Assist with defining, implementing, and maintaining best practices Server and Workstation policies and procedures
  • Provision Network Ports and VLANs for Data Center Colocation Customers
  • Provide and maintain documentation of internal and client accounts
  • Provide proactive maintenance for client Networks
  • Provide plan/feedback to management for client infrastructure improvement


40% - Remote support
40% - Onsite support
20% - Client and internal projects

REQUIREMENTS:

  • 5+ years of Network Administrator experience 5+ years of systems administrator experience (Windows environments)
  • 4+ year of experience with Virtual Servers with either VMWare or HyperV
  • 4+ years of Cisco Switches, Firewalls, APs, etc.
  • 3+ years of Meraki experience
  • Experience with Cisco Identity Services Engine (ISE) a major plus.
  • Previous MSP experience a major plus