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IT Service Desk Specialist in Hartford, CT at SNI Technology

Date Posted: 4/30/2019

Job Snapshot

Job Description

Main Objective:
General maintenance of workstation equipment, end user support, and systems maintenance to include various end-user computing devices, software, and peripherals.

Essential Duties and Responsibilities:
Help Desk User assistance and support with computer systems mobile phones, office phones, printers and peripherals -Level 2.
Perform configurations, installations, re-configurations, upgrades and re-allocations of Macintosh and windows-based workstations and laptops.
Analyze and recommend new products, upgrades and services for end users

User level hardware and software systems integration and support - Level 2.

Inventory and asset tagging of computer equipment and peripherals

Rotation of on-call schedule for after-hours support
Basic network configuration and troubleshooting
The ability to adjust quickly to changing priorities and make sound decisions
Misc. projects as assigned

Incidental Duties:
The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:
High school diploma or equivalent required.
Associate's degree preferred.
2+ years of help desk and/or IT field technician experience in support of a medium-sized business (250 users or more) required.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

Knowledge of computer systems hardware and software to include Windows and MS Office.
Experience with end users and excellent customer service skills.
Completion of CompTIA exams and/or Microsoft certifications are preferred