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HVAC Customer Service Rep in Boca Raton, FL at SNI Technology

Date Posted: 1/8/2019

Job Snapshot

Job Description


Job Title: HVAC Customer Service Representative


MAJOR DUTIES AND RESPONSIBILITIES
The CSR is the first point of contact by the company to customers and visitors and is charged to present a welcoming and professional experience to all customer and visitors. This position is responsible to direct the flow of people and telephone calls through the business to their proper destination. The CSR is responsible for responding to customer inquiries and requests for order status, for entering Sales Orders and providing first contact resolution of customers' issues and generally ensuring a great customer experience.


Duties will include but not be limited to:

  • Serve visitors by greeting, welcoming, directing and announcing them appropriately.
  • Answer, screen, and forward any incoming phone calls while providing basic information when needed..
  • Answer customer inquiries concerning status of orders, tracking information and educate customers on product information.
  • Research required information using available resources and knowledge base.
  • Identify and escalate priority issues.
  • Conduct "warm" transfers to appropriate resources.
  • Follow-up with customers as necessary, namely in tracking of back-order status


REPORTING RELATIONSHIPS

  • This position reports directly to the Customer Service Manager


QUALIFICATIONS

  • Must have excellent communication skills and be able to communicate with individuals at all levels of the organization
  • Detail oriented with strong problem solving and time management skills
  • Team player able to work effectively with other people
  • Solid communication skills both written and verbal
  • Telephone Skills
  • Proficient in Microsoft Office Suite
  • Professional appearance and punctual