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Help Desk in Hartford, CT at SNI Technology

Date Posted: 1/8/2020

Job Snapshot

Job Description


Provide exceptional customer service to end users by troubleshooting hardware and application issues, performing user administration duties and setting up user access and hardware
Skill and Experience Requirements:

  • 1+ years of hands-on experience working in an end-user desktop support role or computer operations environment required.
  • Microsoft Office 365 Suite: Outlook, Teams, Excel, PowerPoint
  • Windows 10
  • Windows Server
  • Remote Desktop support
  • Active Directory
  • Office365 administration
  • Patch management
  • Advanced printer / peripheral device / mobile device troubleshooting
  • Basic knowledge of TCP/IP, DNS and DHCP.
  • Comfortable contacting new vendors and maintaining existing vendor relationships



Desired Skills:

  • SSL certificate installation
  • Experience with MFA technologies
  • Experience with VPN appliances and clients
  • Experience with cloud based infrastructures such as AWS or Azure
  • Basic knowledge of firewall rules: hardware and Web Application Firewall