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Help Desk I- West Palm Beach in West Palm Beach, FL at SNI Technology

Date Posted: 9/21/2020

Job Snapshot

Job Description


Overview:


  • Provides support to end users on a variety of issues

  • Identifies, researches, and resolves technical problems

  • Documents, tracks, and monitors the problem to ensure a timely resolution

  • May involve the use of help desk system

  • Relies on instructions/established guidelines to perform the functions of the job

  • Works under immediate supervision


Qualifications:


  • Entry-level to 2 years of experience in the field or related area

  • Knowledge of commonly used tech support concepts, practices, and procedures

  • Ability to follow instructions and established guidelines

  • A+ Certification is REQUIRED