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Tier I/II Help Desk Specialist in Colorado Springs, CO at SNI Technology

Date Posted: 10/9/2019

Job Snapshot

Job Description


Our client is seeking a Tier I Help Desk Analyst for a long-term contract opportunity. The Tier I Help Desk Analyst will need excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems being supported.
DUTIES:

  • Takes and handles phone calls, walk up and email requests for assistance.
  • Assigns tickets to other support groups and works on resolving the issue and notifying the customer.
  • Follows up with customers to verify that problems have been resolved to the customer's satisfaction.
  • Performs other job related duties as assigned or requested.


Specifications/Qualifications (Education, Experience, Knowledge, Skills, Abilities):
Required:

  • Working knowledge of help desk ticketing systems
  • Proficiency with Microsoft Office applications
  • Customer service experience
  • Strong desire to learn more about many different types of applications
  • Ability to multi-task and follow through with tasks to completion.


REQUIREMENTS:

  • 2+ year of overall Help Desk experience
  • Associate's degree or completion of coursework at a technical school.
  • Superior Customer Service skills
  • Passion to move forward in career (the want to progress within 18 months)
  • Professional certifications a plus