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Technical Helpdesk Support (Columbia, MD) in Columbia, MD at SNI Technology

Date Posted: 12/4/2018

Job Snapshot

Job Description


We are currently hiring a ­­­­­­­­­­­­­­­­­­­­Technical Helpdesk Support Technician to join our team working onsite at our client's office located in Columbia, MD. We work with companies that offer environments for our employees to contribute, learn, and advance their career.

Job Title: Technical Helpdesk Support Work Location: Columbia, MD

Duration: Long-term contract 8:30 am to 5:30 pm

Hours: Monday-Friday

Job Description & Responsibilities: Responsible for end user support, both locally and remotely, for a wide range of complex software, hardware, network and infrastructure technology. Act as the central point of contact within the IT department providing assistance to end-users. Provide level 1, 2 and 3 support via phone, remote or desk-side as needed. Record requests and incidents and track issues through to completion. Configuration and support of the company desktop/laptop systems. Image, deploy and support desktop hardware and software. Configure and support user accounts and access permissions in various systems including Microsoft Active Directory.

Research and recommend innovative systems and process improvements to further improve the performance, availability and capabilities as it relates to IT and/or company needs. Develop and maintain documentation in support of systems and procedures Provide end user training for IT solutions and services when required. Provide one-on-one or group training via in-person or conference room settings. Assist in developing standard processes, procedures and metrics to support the information technology services and solutions for the company.

Skills & Qualifications: 2-4 years of experience in a Help Desk environment installing, upgrading, maintaining, and troubleshooting hardware, software and IT related solutions. Windows 10 & Microsoft Office 2013+ experience are required.

Certifications including A+(Required), MCP or MCSE are a plus.

Experience with voice/data networks, virtualization and backup solutions are a plus. Excellent customer service, interpersonal, verbal and written communications skills and demonstrated ability to communicate at all levels within and outside the company. An enthusiastic, positive, "can-do" attitude. Strong problem solving skills, detail-oriented mindset and the ability to multitask and demonstrate strong organization skills. Ability to work independently or in a team setting. Ability to lift up to 50 lbs.