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Help Desk Technician I/II in Colorado Springs, CO at SNI Technology

Date Posted: 6/9/2022

Job Snapshot

Job Description

Compensation:  $40k - $64K (based on experience)
Employment: Contract to Hire
Location: Onsite

Our client is seeking a Tier I/II Support specialist for an exciting contract to hire opportunity. The Technician I/II is critical to the ongoing business of technology operations and client service. This role requires a high level of analytics and the ability to see the big picture for client needs.

Problem solving, and exceptional customer service are core skills in this essential role.


  • Maintains a professional attitude and works with integrity and responsibility
  • Partners with clients to provide excellent service and proactively identify concerns
  • Manages infrastructure as a holistic, end to end process
  • Routes and classifies incoming service orders and handles escalations as needed
  • Installs, configures, and maintains end user software and hardware
  • Routinely solves mid to high level support requests with little to no supervision
  • Offers cross functional support for all technology needs including IT and telephony
  • Actively pursues continuous improvement and education as a technology professional
  • Works in a streamlined manner on independent and collaborative tasks


  • Associate’s degree in Computer Science, Technology, or related discipline is preferred.
  • CSSA, CISSP, Network+, O365, and Security+ certifications are preferred
  • Minimum three years of experience providing technology customer support
  • Experience setting up network infrastructure and appliances is required
  • Experience setting up servers, network domains, and remote access is required
  • Experience with advanced network operations and maintenance is required
  • Experience with current Microsoft Server Operating Systems is required