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Azure Support Developer in Colorado Springs, CO at SNI Technology

Date Posted: 8/13/2019

Job Snapshot

Job Description

Our client is looking for an Azure Support Developer for an exciting direct hire opportunity. As a customer facing Azure Support Developer, your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Azure Apps services team you will review all cases related to App Service (web app) and Azure Apps service Plans, trouble shooting errors or issues on the platform and not issues related to customer code. Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.


RESPONSIBILITIES:

  • Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization


REQUIREMENTS:

  • Up to 2 years of experience in technical or customer support
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure with cloud technologies and developer and testing methodologies
  • Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
  • Ability to quickly adapt to technology and/or application changes and business delivery priorities

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