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Azure Apps Services Support Engineer Level 3 in Colorado Springs, CO at SNI Technology

Date Posted: 8/13/2019

Job Snapshot

Job Description

Our client is seeking an Azure Apps Services Support Engineer Level 3 for an exciting direct hire opportunity. As a level 3 customer facing support engineer you will provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Azure Apps services team you will review all cases related to App Service (web app) and Azure Apps service Plans, trouble shooting errors or issues on the platform and not issues related to customer code. The most technical of our engineers, you will handle the most interesting and complex cases, some of which have been escalated by the Level 2 team. Supported by our quality assurance team, Azure domain experts and training and development department, you will have a comprehensive induction and career training program.


RESPONSIBILITIES:

  • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with domain experts (SMEs) and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.


REQUIREMENTS:

  • 2-4 years of experience in technical or customer support
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Experience in Microsoft technologies/applications development, testing and integration methodologies
  • Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
  • Ability to quickly adapt to technology and/or application changes and business delivery priorities

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