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Dir. of IT Support-N. MIA in North Miami, FL at SNI Technology

Date Posted: 4/8/2019

Job Snapshot

Job Description


Position Summary:


We are seeking a career-minded individual for the position of Director of IT, preferably someone who is looking for long-term growth and potential. In addition to the job description below, candidates must possess strong customer service skills, an eye for detail, and the ability to multi-task at a quick pace. Being a team player is a must!


Major Responsibilities/Essential Functions:


* Manages all daily activities including monitoring, maintenance, tracking, reporting, and problem resolution for the IT Support Team.
* Manage and ensure incident response
* Ensures proper management, maintenance, provisioning and monitoring of all production end-user equipment.
* Manages change initiatives in a systematic manner to ensure systems availability, performance and reliability.
* Manages internal operations projects that may require cross-department resources and coordination.
* Provides customer service to all internal staff.
* Monitors the IT ticketing system to ensure timely correction of any incidents.
* Analyzes activities and documented resolutions, identify problem areas, devise and deliver solutions to enhance quality of service and prevent future issues.
* Helps to define key operational metrics, develop reporting and set targets and continuously improve. Present operational metrics to IT Leadership on a consistent basis.
* Oversees timely handover of new services/resource from IT teams to functional areas.


Required Qualifications:


* Microsoft Windows Operating Systems
* MAC OSx
* Microsoft Office Suite
* Email Systems
* Networking and Wi-Fi
* VPN Technologies
* VoIP Telephone Systems
* Incident Ticketing Systems
* Remote Support Tools
* Printers/MFC
* Handheld Devices/Mobile Devices


Professional Direction:


* Solid understanding of business processes, operations and the application of technology.
* Strong understanding of IT best practices and standards
* Results driven and time management skills
* Great communication and critical-thinking skills

Experience:
* Minimum of 5 years of previous experience in related field (Bachelor's degree in relevant technical field preferred)
* Experience leading a team of IT Support/Help desk Technicians.
* Experience in warehouse/logistics is a plus