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Job Requirements of Active Directory and Messaging Engineer:
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Employment Type:
Contractor
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Location:
Chicago, IL (Onsite)
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Active Directory and Messaging Engineer
Active Directory & Messaging Engineer – Contract
? 100% Remote (must work CST or EST hours)
? 12-Month Contract
? Pay Rate: $50/hr- $55/hr (negotiable)
Must be a US Citizen or GC Holder. No C2C.
SNI Technology is hiring for an Active Directory & Messaging Engineer to support a leading enterprise organization. This role is focused on resolving a backlog of tickets within Active Directory and Messaging systems, ensuring timely resolution and top-tier customer service. You’ll be part of a collaborative infrastructure team, supporting end users and working closely with other messaging engineers to keep systems running smoothly.
Responsibilities:
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Respond to and resolve user tickets related to Active Directory, Exchange Online, and Microsoft 365 services.
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Manage user accounts, groups, and permissions in on-prem AD and Azure AD.
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Provide support for email and messaging issues including mailbox access, shared mailboxes, and mail flow troubleshooting.
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Troubleshoot identity and access management issues, including SSO and MFA.
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Escalate complex issues to senior engineers with thorough documentation.
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Maintain and update knowledge base articles and documentation.
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Deliver a customer-first experience in every interaction (end-user surveys are a key success metric).
Required Skills:
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Strong hands-on experience with Active Directory (on-prem & Azure AD).
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Solid knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint provisioning).
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Familiarity with SSO technologies (SAML, OAuth, Azure AD SSO).
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Strong troubleshooting skills in a ticket-based environment (ServiceNow experience preferred).
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Excellent communication and customer service skills.
Preferred Skills:
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Experience with hybrid AD environments.
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PowerShell scripting for automation and bulk administration.
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Knowledge of enterprise identity management and security best practices.
Why Join:
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Work 100% remote while supporting a highly collaborative engineering team.
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Contribute directly to reducing a significant backlog of tickets, making an immediate impact.
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Gain hands-on experience with enterprise-level AD and Messaging environments.