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UI/UX Lead-MIA in Doral, FL at SNI Technology

Date Posted: 3/13/2020

Job Snapshot

Job Description


The UX/UI Design Lead is responsible for user experience design of initiatives impacting the conversational channels. The Lead guides, leads, and influences a team of UX/UI Designers performing complex workflow analysis, designs, and converting business objectives into detailed blueprints and requirements to be used during the implementation of new and / or improved conversational products of all company initiatives.

The Lead uses UX design best practices, conceptual models, personas, trends, and internal documentation standards to perform complex conversational designs (Voice, Chats, and coming voice technology trends) for company projects and initiatives. The Lead manages, mentors and trains a specialized group of UX/UI Designers and uses various tools and the acquired knowledge of processes and systems to review any channel design and design documentation produced by any UX Design team member to make sure best practices are followed.

UX Design Lead plays a key role as the subject matter expert in conversational channels and performs a liaison function between the business side of the organization and the technical (IT) side.

  • Lead Design Efforts-30%
  • UX/UI Solution Design and Strategy-20%
  • Conversational User Interface and User Experience Design-20%
  • User Experience Research-15%
  • Management Responsibilities-15%


  • 5 years of experience in designing voice applications or multimodal speech interfaces
  • Successfully lead the implementation of significant conversational initiatives throughout their complete lifecycle.
  • Knowledge of Jira or similar issue tracking systems.
  • Must possess adequate leadership skills to lead and facilitate UX efforts.
  • SQL knowledge.
  • Experience in designing voice interaction flows and prototyping voice user experiences.
  • Experience in working with personas to write copy in persona.
  • Experience in implementing innovative, successful consumer voice experiences.
  • Creative design thinking, strong analytical and problem solving skills.
  • Proactive, Self-motivated with little or no supervision.
  • Common sense to identify a problem and propose a solution that is operational and feasible.
  • Attention to detail is essential.
  • A high level of motivation and flexibility are critical.
  • Eagerness to learn and grow and desire to thrive in a fast-paced environment.
  • A passion for building great user experiences, and for great design.