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Tier III Technician in Woodland Park, CO at SNI Technology

Date Posted: 3/9/2020

Job Snapshot

Job Description


Our client is seeking a Tier III Technician for an exciting contract to hire opportunity. The Tier III Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for Tier III general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier III level support. Must be able to effectively manage and complete tasks independently.

ESSENTIAL DUTIES:
• Provide extensive O365 Support
• Monitor and respond effectively to support requests received through the IT helpdesk system
• Research and recommend purchases of computers, printers, peripherals and software
• Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems
• Image and migrate computers
• Document processes for training purposes
• Assist with some Network/Server level projects/tasks as needed
• Use remote software to resolve problems that can be fixed through a remote session
• Other tasks as needed

KNOWLEDGE, SKILLS AND ABILITIES:
• Knowledge of PC hardware, including monitors, printers, scanners and other peripherals
• Excellent customer service disposition
• Excellent communication skills including verbal, written, and listening skills
• Ability to handle a wide variety of duties with minimal supervision
• Willingness and ability to lift and/or move equipment/boxes up to 50lbs

REQUIREMENTS:
• 5+ years of overall Helpdesk Support experience (at least 3 year of Tier II support)
• Must have a strong background in Office 365 support
• Must have Windows 10 support experience
• A+/Network+/Microsoft/Apple Certifications a plus
• Microsoft SharePoint 2010 experience a plus
• Mac OSX and iOS experience a plus
• NEC VOIP Phone System experience a plus