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Tier II Specialist in Colorado Springs, CO at SNI Technology

Date Posted: 7/20/2020

Job Snapshot

Job Description


Our client is seeking an Tier II Specialist for an exciting contract to hire scenario.

DUTIES:

  • Provide front-line technical assistance to users experiencing issues with the following:
    • Computer hardware and peripherals
    • A large variety of software applications
    • Email
    • Printing
    • Smartphones and tablets
  • Provision and deprovision users
  • Use and update documentation system
  • Track customer issues and resolutions in the ticketing system



QUALIFICATIONS:

  • 4+ years of Helpdesk or other Desktop Support experience
  • 2+ years of experience supporting Microsoft/Office 365
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • A+, Network+, Security+ and Microsoft/Office 365 certifications strongly preferred
  • A strong prioritization of cybersecurity and best practices is a must