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Tier II Help Desk Technician in Woodland Park, CO at SNI Technology

Date Posted: 10/8/2019

Job Snapshot

Job Description


Our client is seeking a Tier II Helpdesk Technician for an exciting contract to hire opportunity. The Tier II Helpdesk Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier I/Tier II level support. Must be able to effectively manage and complete tasks independently.

ESSENTIAL DUTIES:
• Monitor and respond effectively to support requests received through the IT helpdesk system
• Troubleshoot Tier I/Tier II computer hardware and software problems for end users
• Research and recommend purchases of computers, printers, peripherals and software
• Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems
• Image and migrate computers
• Document processes for training purposes
• Assist with some Network/Server level projects/tasks as needed
• Use remote software to resolve problems that can be fixed through a remote session
• Other tasks as needed

KNOWLEDGE, SKILLS AND ABILITIES:
• Knowledge of PC hardware, including monitors, printers, scanners and other peripherals
• Excellent customer service disposition
• Excellent communication skills including verbal, written, and listening skills
• Ability to handle a wide variety of duties with minimal supervision
• Willingness and ability to lift and/or move equipment/boxes up to 50lbs
• Willingness to drive 30 minutes on occasions, between Colorado Springs and Woodland Park, CO to support 2 separate locations

REQUIREMENTS:
• 3+ years of overall Helpdesk Support experience (at least 1 year of Tier II support)
• Must have Windows 10 support experience
• Must have Office 365 support experience
• A+/Network+/Microsoft/Apple Certifications a plus
• Microsoft SharePoint 2010 experience a plus
• Mac OSX and iOS experience a plus
• NEC VOIP Phone System experience a plus