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Tier I Help Desk Specialist in Colorado Springs, CO at SNI Technology

Date Posted: 12/27/2019

Job Snapshot

Job Description


Our client is seeking a Tier I Help Desk Specialist for an exciting contract to hire opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Be initial point of contact for all phone calls and email inquiries.
  • Log work order's and ensure timely follow-up of tickets before and after completion.
  • Log work order's and ensure timely follow-up of tickets before and after completion.
  • Handle front line tier I calls for software, Microsoft Operating Systems, Microsoft Office, and Internet browser related issues and requests.
  • Recognizing and escalating more difficult problems to Tier 2 support
  • Logging call activity



REQUIREMENTS:

  • 2+ years of overall Help Desk experience
  • Must be customer service oriented
  • Strong listening skills with ability to empathize, focusing on customer service; exceptional oral and written communication skills with all levels of customer, peers and managers via documentation, telephone and email.
  • Previous MSP experience a major plus
  • A minimum of a AA Degree is required (BS Preferred) or IT Certifications