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Technology Support Specialist in Menlo Park, CA at SNI Technology

Date Posted: 3/26/2018

Job Snapshot

Job Description


The Technology Support Specialist provides tier two deskside technology customer support. This position assists with strategic projects and operational activities that impact the local office.


Essential Functions and Responsibilities:

* Monitor the Information Technology (IT) service center ticketing system to ensure that issues and requests are resolved or escalated per established Service Legal Agreements

* Provide deskside technical support including troubleshooting hardware and software issues

* Install software applications and perform system upgrades to desktop and laptop computers

* Coordinate the day to day operational IT activities including new hire set up, audio and video conference presentations, office moves, departures

* Work with local office administration and Human Resources to handle confidential matters such as lateral attorney arrivals, terminations, etc.


Job Specifications:

* Bachelor's degree

* At least three (3) years of related work experience

* Advanced knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)

* Strong organizational skills

* Strong motivational and leadership skills

* Ability to work under tight deadlines and prioritize responsibilities

* Ability to work effectively in a fast-paced and changing environment

* Ability to handle and maintain confidential information

* Ability to travel work flexible and/or fluctuating work hours

* Ability to work independently and under own direction and initiative