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Technical Support Specialist in Lombard, IL at SNI Technology

Date Posted: 7/30/2019

Job Snapshot

Job Description


Technical Support Specialist
Lombard
*W2 ONLY, NO C2C OR SPONSORSHIP*
A rapidly growing direct client in the western suburbs of Chicago is looking for a phenomenal Technical Support Specialist with amazing customer service skills.
Responsibilities of the Technical Support Specialist:

  • Provide remote and phone support
  • Troubleshoot desktops and networks
  • Install all software and peripheral devices


Requirements

  • 3+ years of relevant experience
  • Strong listening skills with ability to empathize, focusing on customer service; exceptional oral and written communication skills with all levels of customer, peers and managers via documentation, telephone and email.
  • Ability to respond to common inquiries or complaints from customers, management and partners