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Technical Support I in Oak Forest, IL at SNI Technology

Date Posted: 4/2/2018

Job Snapshot

Job Description

Lv. I Technical Support
Oak Forest, IL
3-6mo Contract

A client of ours is looking for multiple Lv. I Technical Support professionals to provide technical, software, and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment.

Essential Functions:

  • Identifies, diagnoses, and resolves level one issues for end-users having computer software or hardware issues; communicates solutions to the end-users.
  • Install and perform minor repairs to hardware, software or peripheral equipment following design or installation specifications.
  • Set up equipment for employee use, insuring proper installation of cables and software.

  • Knowledge/Skills/Abilities:
    Must have the ability to work independently in a multi-tasking setting. Must be familiar with standard office equipment including personal computers, copy machines, fax machines, and mailing machines. Ability to prioritize, organizes, and completes tasks independently. Must be able to proficiently utilize Microsoft Office Suite.

    • Proficient user of Microsoft Office Suite.
    • Proficient user of Microsoft Windows Operating Systems.
    • Excellent oral and written comprehension and communication skills.

    If you are interested and meet the requirements listed above, please send your updated resume to Dan Glennon at for immediate consideration. Interviews are taking place the week of 4/2/2018