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SYSTEMS ENGINEER in Oakland Park, FL at SNI Technology

Date Posted: 7/8/2019

Job Snapshot

Job Description


Systems Engineer direct hire position available in the Ft. Lauderdale area.
Description:

  • Responsible for technical support for MSP clients via phone, email, internal escalation or system generated alerts.


Responsibilities:

  • Resolve complex technical issues pertaining but not limited to servers, storage, WAN and LAN connectivity, routers, firewalls, and security as issues are reported through various communication methods (i.e., ticketing and monitoring systems)
  • Provide technical support to the JDL datacenter cloud infrastructure by monitoring performance, pro-active maintenance, and troubleshooting of hardware and software issues as necessary
  • Take complete ownership of incidents and customer interactions in a timely manner to ensure that all SLA/KPI service level objectives are met
  • Coordinate and communicate with field and escalation resources, partners, clients and various internal stakeholders during planned or unplanned outages
  • Work as part of a professional service delivery team to meet identified goals and objectives
  • Utilize strong technical skills for effective troubleshooting and problem solving.
  • Communicate effectively with clients and staff at all levels.
  • Other duties and responsibilities as required


Knowledge, Skills, Abilities & Competencies:

  • Must possess exceptional and proven customer service skills with focus on consistent service excellence
  • Must adhere to existing service delivery policies and procedures
  • Must possess excellent oral and written skills with ability to communicate effectively at all levels
  • Must be able to take rotation for on-call and weekend support


Experience:

  • Minimum 7 years of technical experience in the following fields:
  • Advanced experience with administering and designing complex Microsoft Windows Active Directory topologies.
  • Expert level experience with datacenter operations architecture design and solutions
  • Expert level experience with backup and recovery methodologies (Veeam, Acronis, etc.)
  • Experience with email and spam filtering services (Mimecast, Barracuda, McAfee SaaS, etc.)
  • Experience with Citrix Virtualization in a large scale multi-tenant information technology environment
  • In-depth knowledge of Microsoft Exchange and SQL Server
  • In-depth knowledge of VMware vSphere 5.5 and above
  • In-depth knowledge of DNS, DHCP and TCP/IP
  • In-depth knowledge of Storage Area Networks (EMC, Dell, HP, etc.)
  • Advanced experience in administering and supporting LAN/WAN environments
  • Advanced experience with basic switching and routing topologies
  • Advanced experience with basic firewall technologies (WatchGuard, Cisco, SonicWALL, etc.)
  • General understanding of telecommunications technologies
  • Must have valid driver's license


Preferred Qualifications:

  • Experience working with IT Managed Service Provider
  • Experience working with Remote Management Monitoring tool, such as LabTech/Kaseya/PRTG
  • Experience working with Professional Services Automation tool, such as ConnectWise


Education & Certification:

  • BS degree in Computer Science or related field, or equivalent technical experience and expertise.
  • MCSE preferred
  • ITIL Foundations preferred
  • Microsoft, VMware and Citrix Certifications preferred