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System Administrator in Naperville, IL at SNI Technology

Date Posted: 9/25/2019

Job Snapshot

Job Description

A small family like managed service provider is looking for a high energy, great customer service, Tier III Helpdesk/ System Administrator Team Lead with strong and broad technical knowledge and experience.
Primary functions include:
* Escalation point of contact for all client support calls
* Handle escalated troubleshooting to understand client problems
* Attempt to resolve or adequately diagnose problem
* Create, update and close service tickets within our ticketing system
* Ensure problems are resolved remotely or escalated appropriately
* Coach, mentor and support the development and success of the Helpdesk Team
* Escalation of Tickets to Field Team for on-site support and resolution as appropriate

Desired Skills, knowledge and experience

* Microsoft Windows Server
* VMware & Hyper-V
* Windows Remote Desktop Server
* Active Directory - Implementation and Maintenance
* Datto BCDR, StorageCraft, Veeam
* Webroot, ESET, Sophos
* Firewall and Router Configuration Experience
* Cloud and Remote Backup Solutions
* Server 2008 R2, 2012, 2012 R2 and 2016,
* Azure
* Previous experience in a Managed IT Services environment