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Shift Supervisor in North Miami Beach, FL at SNI Technology

Date Posted: 2/7/2018

Job Snapshot

Job Description

Primary Responsibilities:

  • Support the store with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.
  • Ensure the store's front end opens or closes properly with the shift's monetary transactions reconciled according to company policies and procedures with discrepancies explained.
  • Oversee daily store accounting functions (including those for self-checkouts, when applicable); perform and report weekly closeouts.
  • Determine and order an appropriate amount of money for daily business.
  • Provide continuous attention to customer needs; educate customers on self-checkouts; and greet, assist, and thank customers in a prompt, courteous and friendly manner.
  • Address customer issues/complaints immediately and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism; Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
  • Exhibit professional telephone etiquette and ensure connection to the appropriate department or team member.
  • Ensure discarded or returned merchandise is put up.
  • Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
  • Perform cashier and pricing team member duties, as necessary.
  • Perform other job-related duties as assigned.

Minimum Qualifications

  • High school diploma or equivalency.
  • Proven performance as a SEG associate in the customer service area; or one (1) year management or supervisory experience in supermarkets, retail, restaurants, hotels or general business.
  • Ability to read, write and speak proficiently.
  • Ability to understand and follow instructions.