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Service Desk Analyst in Washington, DC at SNI Technology

Date Posted: 1/21/2020

Job Snapshot

Job Description


The Service Desk Analyst is responsible for providing exceptional customer service and support to the Firm and clients of the Firm. Responsibilities include: Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.

  • 11:00 p.m. to 11:00 a.m. Saturday and Sunday; 7:00 a.m. to 2:45 p.m. Monday and Tuesday
  • 10:15 a.m. to 7:00 p.m. Thursday and Friday; 8:00 a.m. to 7:00 p.m. Saturday and Sunday


Qualifications:

  • Minimum of three years of experience in end-user support.
  • Two-year college degree preferred. Equivalent experience will be considered.
  • Strong communication and interpersonal skills.
  • Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
  • Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
  • Flexibility to work additional shifts as needed.