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Salesforce Administrator in Denver, CO at SNI Technology

Date Posted: 12/19/2018

Job Snapshot

Job Description

SNI Technology's client is immediately seeking to hire a talented, Salesforce Administrator on a full-time, direct-hire basis. This position is located at the Denver, CO headquarters. This position also requires 25% travel to the Virginia office location.

Top Must-Have Requirements

  • Bachelor's Degree in Business or Information Technology or equivalent experience is required.
  • Minimum of 5+ years of Salesforce.com or comparable CRM experience is required.
  • Knowledge of best practices in Salesforce including custom object development, app integration, and workflow automation
  • Must have strong verbal and written communication skills and comfortable interacting with end-users on a daily basis.
  • Salesforce Certified Administrator credentials preferred.

POSITION PURPOSE

The Salesforce Administrator is responsible for the migration of business processes to and effective maintenance of the Salesforce platform to increase efficiency, improve the reliability of the system data, increase reporting capabilities, integrate marketing campaigns and improve our overall usability and adoption. Responsibilities will include all technical aspects of CRM administration. This position will work closely with our IT department and outside vendors to integrate Salesforce with other business systems as opportunities develop. This position will support departments in both Colorado and Virginia. The Administrator will manage the application for over 200 licensees, through multiple areas of the business.

DUTIES AND RESPONSIBILITIES

  • Develop and maintain comprehensive understanding of Salesforce.com administration tasks including creating profiles, roles, users, page layouts, email alerts and communications, data management, approvals, workflows, reports, dashboards, tasks and events.
  • Act as the primary point of contact for our Salesforce-related relationships, often performing the role as the project manager for Salesforce development projects completed through external vendors.
  • Create and manage custom objects, fields, formulas, analytic snapshots and reports, including development of custom reports and dashboards. Will require development of validation rules and custom workflow and approval processes.
  • Ensure our Salesforce data integrity, working to consistently clean data through audit processes and issue resolution.
  • Work with cross-functional departments to ensure proper workflow management for efficiency; routinely analyze processes for areas of improvement and develop consistency in processes. Make recommendations for improvements and implement using apps and custom objects.
  • Develop primary data analysis tools and reporting vehicles to support business strategy planning and tactical programs development.
  • Recommend, implement, test, deploy and train end-users on configuration improvements.
  • Collaborate with users to identify best practices and opportunities to streamline procedures. Execute best practices applying project management discipline and timelines for successful completion.
  • Develop and maintain training materials and documentation for users, as well as train new users and assure adoption of best practices by existing users. Continuously work to increase adoption rates and establish consistency across users.

KNOWLEDGE/SKILLS/EXPERIENCE

  • Bachelor's degree in Business or Information Technology or equivalent experience required
  • Minimum of five or more years of Salesforce.com or comparable CRM experience required
  • Salesforce Certified Administrator credentials preferred
  • Previous experience with implementation of new Salesforce workflows, developing current process into Salesforce, and management of new functionality requests
  • Knowledge of best practices in Salesforce including custom object development, app integration, and workflow automation
  • Strong project management skills, with the ability to prioritize and communicate across multiple levels of business
  • Strong process improvement background including process mapping, workflow management, and process development skills
  • Effective analytical and problem-solving capability; ability to make sound recommendations and implement changes to improve efficiency
  • Demonstrated ability to gather and organize technical or project requirements for implementation of new workflows and processes
  • Strong customer service orientation
  • Strong interpersonal, written and oral communication skills
  • Self-motivated and directed; able to take initiative with projects
  • Ability to operate a computer keyboard, mouse and to handle other computer components

TRAVEL REQUIREMENTS

  • Travel to offices in Virginia will be required, up to 25% of time.