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Project Technician in Downtown, FL at SNI Technology

Date Posted: 3/13/2018

Job Snapshot

Job Description

Job Summary
Oversee the physical implementation, administration, and verification for audio/visual equipment installations. Emphasis on exceeding project benchmarks and customer satisfaction through extensive communication and collaboration with installation partner.

Essential Duties and Responsibilities
* Ability to manage and execute simultaneous implementations projects
* Facilitate proper and timely communication with Implementations department
* Adhere to all documented installation policies and procedures
* Document daily progress updates to internal ticketing system and customers as necessary
* Troubleshoot, document, and resolve all client-facing hardware issues
* Provide daily updates to Project Coordinator (Comms) and internal stake holders
* Exercise strict external vendor cost control to minimize risk and inefficiencies
* Working with installation technicians to ensure implementations benchmarks are maintained
* Conduct final installation testing and close out
* Escalate to Project Coordinator 3 when necessary

Knowledge, Skills and Abilities
* Synergize with multiple work groups
* Customer service focus
* Extraordinary attention to detail