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Network/System Administrator in Washington, DC at SNI Technology

Date Posted: 5/3/2019

Job Snapshot

Job Description


ESSENTIAL DUTIES/RESPONSIBILITIES

  • Complete network administration tasks, such as user account maintenance, application setup and troubleshooting.
  • Maintain LAN and Internet connectivity, including Cisco routers.
  • Maintain security of company data.
  • Tier 2 customer support



SECONDARY DUTIES/RESPONSIBILITIES

  • Provide support to the Network Manager, Database Administrator, and Service Desk team in a timely fashion while exercising proactive communication.
  • Act as secondary resource and support the backup and recovery processes.
  • Keep current regarding network technology trends, hardware and software products, especially as would be beneficial for NeighborWorks America.
  • Work collaboratively with members of the IT Support Operations team to ensure superior responsiveness to customer needs and system performance.
  • Other duties as assigned by the Director of IT Operations.



TRAINING AND QUALIFICATIONS
An Associate's or Bachelor's degree in Management Information Systems, Computer Science, Business or related field, with a minimum of 2 years professional experience with current Microsoft technology and help desk support; or any equivalent combination of training, education and experience which provides the following knowledge, abilities and skills.

  • Demonstrated technical knowledge of Microsoft Windows Operating Systems, Active Directory and Exchange.
  • Strong experience in help desk support and customer service activities with demonstrated customer relations skills.
  • Excellent analytical and problem solving skills required.
  • Experience with VMware, enterprise backup concepts, LAN and WAN technologies.
  • Working experience with Cisco switches, wireless LAN controller, two-factor authentication and MSSQL Server.
  • Excellent written and verbal communications skills, including the ability to effectively communicate technical information to non-technical users.
  • Must have the ability to work both independently and collaboratively with staff, customers and external vendors.
  • Must have the ability to work on multiple projects with multiple deliverables.