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Junior to Mid Level Systems Administrator in Colorado Springs, CO at SNI Technology

Date Posted: 5/6/2020

Job Snapshot

Job Description


Our client is seeking a Junior to Mid Level Systems Administrator for a contract opportunity. The Systems Administrator is responsible for day to day operations of the physical and virtual server environment. The primary responsibility of this role will be to expand and fine-tuning the server and network monitoring solution including defining monitoring standards and implementing procedures.

DUTIES:

  • Office 365 administration and troubleshooting
  • Troubleshoot and resolve Microsoft and Mac OS X (small number) technology issues: Exchange, MS Office Professional, and Windows 10. Learn and support internally developed and package solution software. Update procedures with root cause resolution of problems.
  • Understanding of mail flow
  • Evaluate whitelist/blacklist requests
  • User account creation and mailbox administration
  • Setup/maintain/monitor server and storage backups
  • Perform active directory cleanup/maintenance
  • Remediate basic server issues - both physical and virtual servers
  • Assist with monthly server security patching
  • Monitoring solution configuration and tuning
  • Server application installation, setup, configuration, tuning, and troubleshooting
  • Office 365 suite of applications and administration
  • PowerShell scripting
  • Azure hosting environment
  • Provide onsite support for all hardware/software service requests in a courteous and professional manner. Coordinate, test and support repairs, installs and configurations of all hardware and software.
  • Research and resolve broad range of complex hardware/software problems for end users by applying logic and analytical skills. Ensure Service Level Expectations are maintained. Escalate issues as needed.
  • Work with vendors to obtain warranty repairs and services. Ensure warranties on equipment are maintained.
  • Troubleshoot and resolve Microsoft and Mac OS X (small number) technology issues: Exchange, MS Office Professional, and Windows 10. Learn and support internally developed and package solution software. Update procedures with root cause resolution of problems.
  • Perform remote updates, patches and fixes at the desktop level, including installing and upgrading software, and configuring systems and applications using SMS type tools. Test and verify fixes to ensure problem has been adequately resolved.
  • Provide technical support for telecom services including wire line and wireless services. Setup and configure Smartphone/ Tablet services.
  • Rotate support of the help desk phone number and monitor new tickets/emails.



REQUIREMENTS:

  • Bachelor's Degree in Computer Science (or related field) or equivalent work experience.
  • 3+ years of Systems Administration experience.
  • 3+ years of experience with O365 administration tools
  • 3+ years of Exchange and Active Directory experience
  • Previous experience with Bigfix an Workspace ONE
  • 4+ years of Mobile device support - Android and iOS
  • Exceptional customer service experience
  • 4+ years of general Windows 10 and Office 365 support
  • 4+ years of Printing support
  • General end-point troubleshooting
  • General PC Hardware break/fix