IT Technician II

SNI Technology’s client located in Colorado Springs, CO, is seeking to hire a talented IT Technician II for an exciting, full-time, 3-month contract-to-hire position. Please note this is a fully onsite position and work from home/remote work options will not be provided. Travel locally is also required. Candidates must have a valid driver’s license.

Job Summary
The Technician II role is critical to the ongoing business of technology operations and client service. This role requires a high level of analytics, problem-solving, and exceptional customer service of applications on PCs. Provide computer support to system users and guests.

Essential Duties and Responsibilities:

• Acts as an advocate for the organization and embodies our Mission Statement – “We care for people by empowering their business through technology”.
• Maintains a professional attitude and works with integrity and responsibility.
• Prioritizes relationships and uses good judgement to do what is right for the organization and our clients.
• Demonstrates excellent client service with clear and timely communication.
• Triages and resolves support tickets using ticketing system with minimal escalation.
• Troubleshoots workstations, servers, peripherals, and network appliances at an intermediate level.
• Finds ways to improve technical processes and procedures.
• Utilizes remote management tools to resolve so-ware and hardware related issues.
• Provides interdepartmental support and collaborates with external vendors.
• Produces clear and detailed documentation in knowledge base and ticketing system.
• Engages in continuous education to advance professional and technical knowledge.
• Works efficiently on independent and collaborative team tasks.
• Demonstrates high emotional intelligence by instilling confidence in all client interactions.
• Other duties as required.

Job Qualifications

• Associate’s degree in Computer Science (or related discipline) and CSSA, CISSP, Network+, O365, and Security+ certifications are preferred. Experience in lieu of a degree may be considered.
• Three years of experience providing technology-related support is required.
• Intermediate understanding and experience with network infrastructure and appliances, network domains and remote access, network operations and maintenance, and current desktop and server operating systems is required.

Compensation Range
The compensation for this position is $29 to $34 per hour during the 3-month contract duration of the assignment with a starting salary in the range of $60K to $70K annually upon conversion to permanent employment status. Please note your actual pay rate will be determined based upon your skills, knowledge, and abilities, including work experience – please talk with your recruiter to learn more.