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IT Tier III Service Desk in Cherry Hills Village, CO at SNI Technology

Date Posted: 4/17/2018

Job Snapshot

Job Description


SNI is seeking a Tier III Service Desk professional for a valued client in South Denver. The Tier III Service Desk professional will be working alongside the Tier I and Tier II support teams to ensure that top-shelf service is offered to the team. The Tier III Service Desk professional will handle all application deployments and will do the same for software, installations, enhancements and upgrades.
Key Responsibilities:
* The Tier III Service Desk professional will be responsible for responding to high level technical support issues to make certain that end-users are assisted when problems occur.
* The Tier III Service Desk professional will resolve end-user requests through desk-side assistance or remote support to ensure that all problems are resolved.
* The Tier III Service Desk professional will be responsible for performing maintenance patches to software and fixes to the server.
* The Tier III Service Desk professional will handle the maintenance associated with licenses and client inventory.
* The Tier III Service Desk professional should have a MCSE, MCITP or CCNA certification.
* The Tier III Service Desk professional should have working experience with LAN, WAN, WLAN, and WWAN implementation.
* The Tier III Service Desk professional should have a minimum of 10 years of experience.
* The Tier III Service Desk professional should have experience with Active Directory.
* The Tier III Service Desk professional should have exposure to remote monitoring tools.
* The Tier III Service Desk professional should have an understanding of network protocols and operating systems.