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IT Support Specialist in Seven Hills, OH at SNI Technology

Date Posted: 11/22/2019

Job Snapshot

Job Description


Our client is seeking an IT Support Specialist for an exciting opportunity. The successful candidate will work with school faculty, corporate leaders and IT vendors on the design, implementation and support of school technology that will be used in both a traditional school campus and a blended online environment. This position requires an individual who can provide extremely professional hands on work and friendly phone support as well. The selected individual will need strong problem resolution skills as well as the ability to multitask.

DUTIES:

  • Collaborating with school leaders, on departmental and school projects.
  • Working remotely with corporate IT department on resolving onsite issues.
  • Timely completion of technical support tickets.
  • Performs necessary servicing and preventative maintenance of all IT equipment.
  • Managing inventory of all IT assets.
  • Deployment and maintenance of endpoint management software, manage antivirus alerts for all computers, run updates, disk cleanups and disk defrags as needed.
  • Provide computer training and ongoing support for students and teachers.
  • Assisting in the operation and maintenance of the student instruction technology and third-party IT vendors.
  • Manages third party vendors with school security camera systems.
  • Presents and always maintains a professional image.
  • Daily IT support for staff and students.
  • Google Admin Console - Student account creations, overall structure of our google suite
  • Website - Update and edit content and items as needed, creation of new buttons in Photoshop
  • SharePoint - Creator of the BLA SharePoint site. Used as an intranet, with ticketing systems and document sharing.
  • Student Testing -Assist with setting up testing timeline and tech use for each building. Update all computers and Chromebooks testing software
  • Software & Hardware Knowledge Requirements:
  • MS Office 2007,2010 and 2013
  • Chromebook and Apple devices


REQUIREMENTS:

  • A+ Certification or equivalent experience servicing PC hardware and software.
  • Bachelor's degree or Associate degree in Computer Science or Computer Information Systems.
  • 3+ years of overall IT Support experience
  • Excellent communication, organizational and technical phone skills.