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IT Support Engineer Tier 2/3 in Highland Beach, FL at SNI Technology

Date Posted: 9/24/2019

Job Snapshot

Job Description

We have a client in the Boca Raton area that is looking to hire a Tier II/III IT Support Engineer on a contract to hire basis.
The Systems Engineer will be resposible for supporting and resolving IT Tickets via desk-side, phone, and e-mail.
Primary Responsibilities:

  • Install, configure, troubleshoot, repair, and test a variety of technology equipment in a multi-vendor environment to include but not limited to computer workstations, printers, peripherals, and teleconferencing equipment.
  • Document nature of problem or issue within Ticketing tool in the near real-time manner.
  • Resolve issues quickly, and maintain a high level of end-user confidence
  • Perform software and hardware upgrades & repairs to existing equipment.
  • Monitor Backups
  • Ensure security of data, network access and backup systems
  • Perform troubleshooting for escalated hardware, software and network problems
  • Responsible for investigating various computer hardware and software issues independently and with the assistance of peers, vendors, and manufacturer support
  • Analyzes root causes and resolves issues.

Technical Knowledge and Experience:

  • 5+ years' experience including utilizing a ticketing system (Kaseya, Autotask, BMS, etc...)
  • Strong knowledge of Cisco route/switch products
  • Extensive knowledge on Client OS, Windows and Apple (Apple is 5% max).
  • Windows Servers 2008 - 2019, MS Exchange, Active Directory, Office 365, and Microsoft SQL
  • Able to troubleshoot intermediate/level 2 networking issues.
  • Strong knowledge on Firewalls (SonicWall, Watchguard, Meraki, etc...)
  • Experience installing, configuring, and troubleshooting hardware, software, and peripherals
  • Good knowledge on public clouds (AWS, Azure, Google), some work experience a plus.
  • Excellent knowledge of technical management, information analysis and of computer hardware/software systems
  • BS in Computer Science, MIS or similar field
  • Technical Certifications in any one of: MCP, Dell/EMC, CompTia A+, Network+, Server
  • Proven working experience as an IT Engineer
  • Hands-on experience with computer networks, network administration and network installation
  • Work on multiple IT activities and projects as a cross-functional team member
  • Some travel may be required. (20% or less) (Local travel 20% or more; Miami and Ft. Lauderdale)

If you would like to be considered for this position please send your resume and contact information to me at