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IT Operations Supervisor in Washington DC at SNI Technology

Date Posted: 4/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Washington DC
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
  • Job ID:

Job Description

Title: IT Operations Supervisor

My client, an Am100 law firm is looking to add an IT Operations Supervisor to its Information Technology team. This role can be based out of the firm's Chicago, Phoenix, or Washington D.C. office. The IT Operations Supervisor is responsible for supervising and leading a team of Network, Applications, and Systems Administrators ensuring the smooth and reliable operations of all systems, applications, and network functions. This role is also responsible for assuring that the systems, applications and network administrators achieve their respective service level targets. As it related to the participation in project implementation activities, this role will work be expected to work the Lead Enterprise Systems Engineer and the Enterprise Applications Leads.

This position is also responsible for the following:

  • Ensure proper maintenance, administration, and troubleshooting of systems infrastructure components; including Microsoft domains, SANs, hypervisors, physical servers, and other application/management servers.
  • Ensure proper execution of change requests on production systems as approved by the change board.
  • Ensure proper support and administration of network infrastructure components including switches, hubs, routers, wireless access points, and remote access devices.
  • Follow documented Microsoft domain, SAN, hypervisor, physical server processes and procedures - identify gaps in processes or documentation and suggest improvements.
  • Manage and maintain the DR/BC solution and process; including backup/restore, and storage replication.
  • Work with the project management team in planning, designing, and implementing new network systems technology solutions and upgrading existing network systems components based on the delivery specifications.
  • Ensure proper administration of end-user accounts, permissions, access rights, and storage allocations in accordance with firm practices regarding nomenclature, privacy, and security for all desktop based applications and services. Where policies or procedures are lacking or insufficient, make recommendations.
  • Troubleshoot and resolve complex server, hypervisor, SAN, and Microsoft domain infrastructure issues - handles escalations from the Service Desk and other IT departments.

Qualified candidates should possess the following:

Bachelor's degree in Computer Science/MIS or equivalent certification from an accredited technical training school or equivalent (7 years) experience in general information technology/computer support.

  • 3 years' experience leading a team of IT technicians and systems administrators.
  • Microsoft Certified Systems Engineer (MCSE) certification a plus.
  • Experience maintaining and administering VMware strongly preferred.
  • Experience maintaining and administering SAN/NAS strongly preferred.
  • 5 years' experience in network systems support including server hardware, network operating systems software, and hypervisor technologies.
  • 5 years' experience in systems infrastructure support including SAN storage systems, and various DR/BC.

This role consists of 75% supervising/leading and 25% hands on technical. Client prefers candidates have actual supervisory experience as opposed to just 'leading.'

Role will be reporting into our Sr. Manager of IT Operations.

Max Salary: $110k (Depends on experience and actual location of role) + Full benefits including profit sharing and bonus.

Please reply to this ad with a resume for consideration. Must live within the commutable distance from either of the 3 offices mentioned. Thank you.