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IT Help Desk Technician in Colorado Springs, CO at SNI Technology

Date Posted: 2/10/2020

Job Snapshot

Job Description

Our client is seeking an IT Help Desk Technician for an exciting contract to hire scenario. In this Help Desk role, you will provide maintenance and support of the hardware related equipment including servers, desktop, laptop, tablet, mobile, phone, and printer by analyzing requirements, resolving problems, installing hardware and software solutions. You will also be responsible for administration and internal support of the network environment including WiFi, LAN and WAN. Tasks include end-user support, license tracking, and performing hardware and software maintenance, upgrades and configurations. Limited participation of Custom Support on customer facing applications is also required.


  • Provide help desk support and resolve problems to the end user's satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor help desk for tickets assigned to the queue and process first-in first-out based on priority
  • Manage hardware and software configurations and settings to IT assets
  • Assist with onboarding of new users and offboarding existing users
  • Ensure each workstation has a computer, monitor, keyboard, mouse, docking station, and any additional specialized equipment
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Report issues to your supervisor for escalation
  • Manage the deployment for PC/Laptop to new employees using standard hardware and software images
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as required
  • Perform printer maintenance including removing jams and replacing toner
  • Work with vendors to repair equipment
  • Configure and troubleshoot mobile phones
  • Provide network support including WiFi, LAN and WAN
  • Participate with Custom Support of applications such as EMS, MMS, and LTS


  • 2+ years of technical help desk experience
  • 2+ years of experience with Microsoft Office 365 and Adobe products
  • 2+ years of experience working with a ticketing system
  • 2+ years of experience with Windows 10, Mac OSX, iOS, and Android
  • 2+ years of experience with ESET or other Antivirus Software management experiences
  • Excellent oral and written communication skills are necessary
  • Attention to detail and strong problem-solving capability is a must
  • Active Directory Administration experience is a plus
  • Experience with Windows Deployment Services (WDS) is plus
  • Experience with VOIP Phone Systems is a plus
  • Network Router such as SonicWall management experience is a plus