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IT End User Support Analyst in Boulder, CO at SNI Technology

Date Posted: 5/16/2018

Job Snapshot

Job Description

SNI Technology's client located in Boulder, CO is seeking to hire an IT End User Support Analyst for an exciting, contract assignment.

Job Description:

This position is responsible for the on-site IT support of our client's Boulder, CO office as well as employees in North America and Asia regions primarily through phone support and the maintenance and administration of IT systems utilized by those employees.

Best candidates will be extraordinary technicians, experienced with a broad base of IT systems and projects, superior communicators and devout customer servants. They will be detail and results oriented with the ability to both develop process and follow procedures. The ability to provide Level 1 & 2 support of IT issues with user applications, systems and network devices is the primary focus of this job.

Top Things Needed:

  • 2+ years' experience in Windows OS and MS Office expertise
  • 2+ years' experience in MS Active Directory environments and in applying application security therewith
  • 2+ years' experience in support of basic network infrastructure, including LAN/WAN and WiFi.
  • 2+ years' experience in Microsoft Server support


Essential Duties & Responsibilities:



% Time
Job Responsibilities

40
Provide the support to internal employees IT related issues by addressing the issue and escalating the problems as necessary. Follow up with employees on open tickets through resolution. Complete documentation of support effort in the service desk systems.

25
Install, monitor and maintain user workstations, operating systems and applications

10
Suggest and implement Helpdesk/IT support process improvements

10
Perform recurring tasks, such as daily backup, weekly system reports

05
Assure compliance with internal controls related to particular IT functions

05
Write knowledgebase articles of solutions and "how to" information for users and other technicians

05
Administer and maintain network security access



Minimum Experience



Years
Type of Experience

2+ years
Demonstrable Windows operating system and MS Office expertise

2+ years
Microsoft Active Directory environments and in applying application security therewith

2+ years
Support of basic network infrastructure including LANs, WANs and WiFi.

2+ years
Microsoft Server Support



Skills, Knowledge & Abilities



Skill, Knowledge or Ability
Explanation

Self-Management
Ability to display a high level of initiative, effort and commitment towards completing assignments in a timely manner.

Teamwork
Ability to build and sustain cooperative working relationships.

Attention to Detail
Ability to achieve thoroughness and accuracy when accomplishing a task.

PC hardware
Ability to troubleshoot PC hardware.

Self Management
Ability to manage multiple projects and completing priorities.

Problem Solving
Ability to identify options for solving a problem and evaluate the strengths and weaknesses.

Speaking
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Writing
Ability to write in a clear, concise, and organized manner for the intended audience.

Customer Focus
Ability to quickly and effectively solve customer problems.