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Helpdesk in Downers Grove, IL at SNI Technology

Date Posted: 3/28/2019

Job Snapshot

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Job Description

Provide help desk support. Assist end users via telephone, e-mail, with a wide range of questions, requests relating to desktop PC and Mac software, hardware and peripherals.
Restore files from backups when requested by end user.

Document all work performed and solutions provided on a timely basis, clearly and completely in the proprietary system.

Achieve and maintain exceptional customer satisfaction survey ratings as determined through on-going customer satisfaction surveys.
Configure, install, maintain, support, and repair personal computers, peripheral devices, printers, and mobile devices.
Set-up and troubleshoot internet connectivity.