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Helpdesk Analyst in Ocoee, FL at SNI Technology

Date Posted: 9/30/2019

Job Snapshot

Job Description

Job Description - Helpdesk Analyst
Quick list of responsibilities
Help Desk Support

  • Assist with general helpdesk support
  • Assist with Q360 support

PC Imaging

  • Assist in building PC images
  • Asset management


  • PC hardware replacement (memory, power supplies, CPU, motherboards…)
  • General hardware support and maintenance
  • Support printers, plotters, and copiers

Remote Access

  • Maintain VPN and Remote Access including Citrix, Email Clients, and phone support (outside company)
  • Q360 Portal Maintenance and Support
  • Aircard Management
  • General Cell Phone Support (Blackberry and Smartphones)
  • Tablets and Other Remote Access Hardware