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Help Desk in Orlando, FL at SNI Technology

Date Posted: 10/5/2020

Job Snapshot

Job Description

SNI Technology is currently seeking a Help Desk Technician for a client in the Orlando area for a 6 month contract.

l. Primary Function

This position is responsible for managing the day to day support tickets generated by our employees. The successful candidate is a highly motivated team player who has excellent interpersonal communication skills, a commitment to delivering best in-class levels of customer service.

ll. Typical Duties and Responsibilities

  • Troubleshooting desktops, laptops, mobile devices and printers and associated peripherals.
  • Day-to-day support activities including ticket creation and resolution with a focus on detailed ticket annotation.
  • Troubleshooting issues from inception to resolution, escalating tickets as needed, all while maintaining best practices throughout.
  • Maintain in-depth knowledge and understanding of AHS technologies, hosted applications, and services.
  • Work on various I.T. project in addition to day to day tasks.
  • Must be able to manage multiple tickets at one time.
  • Assist in developing the documentation, knowledge base, and best practice guides.
  • Communicate highly technical information to both technical and non-technical users.
  • Must Haves - Demonstrated Problem- Solving and solution development skills and the ability to explain problems and propose solutions to both technical and non-technical clients.
  • Previous Help Desk experience is required.
  • Experience with ticketing systems and multiple vendor solutions. Certification A+ is highly preferred. Excellent time management skills are crucial to success in this role.
  • Provides on-site and remote IT Help Desk support to users in multiple locations.

Ill. Qualifications and Experience

  • High school diploma and Must be enrolled or completed in a computer/I.T related degree or certifications
  • Basic LAN/WAN understanding
  • Network Management: 1 year (Preferred)
  • Experience in Office 365 suite, computer applications and willingness to learn new technology systems
  • MDM experience - Intune (Preferred)
  • Helpdesk: 1 years (Preferred)
  • Microsoft Client-Server Networking skills: configuration and troubleshooting of client-side connectivity at both Operating System and hardware layers
  • Apple iOS experience a plus

lV. Knowledge and Skills

  • Analytical processing skills
  • Detail oriented
  • Excellent written and verbal communication skills