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Help Desk Supervisor in Woodland Park, CO at SNI Technology

Date Posted: 11/19/2019

Job Snapshot

Job Description

Our client is seeking a Help Desk Supervisor for an exciting contract to hire scenario. The Help Desk Supervisor works together with a team to manage and administer an international, multi-site Windows and Mac environment. The Help Desk Supervisor will supervise and manage the Help Desk team, who are responsible for general Help Desk duties, taking phone calls and providing desk side support. Responsibilities will include leading/attending meetings, planning/monitoring staff training, budget/purchasing management, identifying/facilitating IT projects and completing tasks within the IT Help Desk as needed. Must have strong leadership skills, be able to effectively manage and complete tasks independently.


  • Lead and supervise technicians in a team environment
  • Administers/coordinates work schedule/assignments/projects and supervises progress
  • Manage purchases and inventory of systems, peripherals, components and software for the organization keeping in line with planned budgets
  • Help supervise the creation and maintenance of policies and procedures for the IT Department
  • Identify and facilitate training for technicians as needed
  • Prioritize and coordinate with the Network Administrator and IT Services Manager on tasks and projects beyond the scope of the technician's normal duties
  • Be able to perform IT Help Desk Tier 1, 2 and 3 support, as needed
  • Maintains a detailed knowledge of current technologies as it pertains to the IT functions of the organization


  • 5+ years of overall Help Desk experience
  • 2+ years of supervision experience (of 4 or more staff)
  • Willingness to do what is needed in a fast-paced IT environment
  • A+/Network+/Microsoft certifications preferred
  • Supporting multiple Operating Systems, computers, and networks in large corporate environment
  • Familiarity with Active Directory and Office 365 with 600+ users
  • Familiarity with network topologies with 600+ users
  • Thorough knowledge of ManageEngine a plus
  • Previous experience creating policies/procedures within an IT Department
  • Excellent communication skills including verbal, written, and listening skills
  • Ability to establish and maintain effective working relationships with Help Desk Technicians, IT Operations Manager and Department managers/supervisors
  • Ability to lead a team of technicians in order to support and maintain the Help Desk in an efficient and timely manner.
  • Needs to be able to identify Project needs/solutions where needed
  • Ability to handle a wide variety of duties with minimal supervision