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Help Desk-Pittsburgh, PA in Canonsburg, PA at SNI Technology

Date Posted: 7/12/2019

Job Snapshot

Job Description


Essential Job Functions
* Provide day-to-day operational service and support * Take ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions.
* Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
* Communicate direction/resolution at an appropriate technical and business level for the audience * Provide assistance and technical support for the resolution of problems, incidents, and issues.
* Document problems and resolutions for future reference


Education/Certifications
* High school diploma or equivalent
* Bachelor's degree or technical training in Computer Science, Information Systems Management or equivalent work experience in a relative field

Experience/Minimum Requirements
* Six (6) to (12) months of experience in computer systems, customer support or IT support * Experience with Windows 10, Active Directory, Office 365, VPN solutions, mobile devices with Microsoft Intune and remote connection tools (Dameware, SCCM, etc.) * Experience with ServiceNow IT Service Management System a plus


Other Skills/Abilities
* Experience in a technology support organization * Customer service experience * Call center experience * Focusing on Customers * Strong communication skills; both verbal and written * Strong ability to independently problem solve