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Help Desk-N. FTL in Fort Lauderdale, FL at SNI Technology

Date Posted: 6/30/2020

Job Snapshot

Job Description


SNI Technologies is looking for a part time IT Help Desk Support candidates for a temp to hire role in North Fort Lauderdale.


Responsibilities:

  • Promptly respond to service tickets, emails, and phone calls indicating a user support request, using a root cause analysis approach including assigning ticket severity and updating service work notes
  • Installation, configuration, and troubleshooting of Microsoft desktop operating systems and applications, Microsoft server software, such as Server 2012, Active Directory, Group Policy, Exchange/Office 365, Networks
  • Troubleshooting tier 1 and tier 2 technical issues including, but not limited to, passwords management, troubleshooting network connectivity issues, and Point of Sale Retail components, POS, scanners, printers, scales, payment devices
  • Establishing a high level of personal credibility and building strong relationships
  • Maintaining ownership of service tickets through the full life cycle to resolution
  • Providing updates, status, and completion information to management to support a team environment
  • Background in business network troubleshooting, implementation, and VPN configuration
  • Ability to resolve basic technical problems with LAN or WAN related
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Willingness to wear many hats and take on many different tasks throughout the day
  • Patience to solve technical problems remotely with end users of varying technical aptitudes
  • Other job duties as deemed necessary to maintain a stable IT department and fluid operations of the company may be included at any time.


Qualifications:

  • 3-5 years of experience in systems installation, maintenance and upgrades required.
  • Microsoft certifications are a must
  • Networking experience is a must
  • Organized individual with the ability to prioritize and multi-task daily work, projects, and requests.
  • Detail oriented with strong documentation and communication skills
  • Experience using formal Help Desk ticketing systems - implementation and on boarding experience with Help Desk ticketing systems a huge plus.
  • Very strong desktop support using various technologies preferred
  • Individual that likes to "roll up their sleeves" to find and resolve permanent solutions to ongoing issues.