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Help Desk Level III in Bensenville, IL at SNI Technology

Date Posted: 2/5/2018

Job Snapshot

Job Description

Level III Help Desk Analyst

SNI Technology, is working with global distributor near O'Hare as they look to grow their IT team. Our client is represented in over a dozen states and supports even more locations. With that in mind, they are looking to add a Level III Help Desk Analyst to help oversee domestic strategic projects.

To be successful in this role, the Help Desk III Analyst will:

  • Manage all escalated Help Desk tickets with expert ease and efficiency
  • Assist in installing, configuring and supporting network and server systems
  • Enforce IT policies company-wide via Group Policy, Mobile Device Management, etc

Requirements for the Help Desk III Analyst role include:

  • Bachelor's degree or relevant experience
  • 4+ years of experience working within a small to mid-sized IT department
  • A thorough understanding of Windows environments with a basic knowledge of Hyper-V and Citrix XenApp
  • The ability to travel the US 10-20% of the time

What's in it for you:

  • The ability to work directly under the IT Manager for all the US operations of a global distributor
  • Work in a fast-paced dynamic environment which offers flexible hours and competitive pay
  • The opportunity to advance in to a Systems Admin role

For more information or for immediate consideration, please reach out to Kleo at 847-325-2980 or via email at