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Help Desk Level II in Des Plaines, IL at SNI Technology

Date Posted: 2/5/2018

Job Snapshot

Job Description

Level II Help Desk Analyst

SNI Technology, is working with global logistics leader near O'Hare as they look to further build their IT team by adding a Level 2 Help Desk Analyst to the organization. The Help Desk Analyst will provide basic support and troubleshooting assistance to over a dozen locations throughout the US.

To be successful in this role, the Help Desk II Analyst will:
  • Provide excellent customer service and tech support on all incoming Help Desk tickets with expert ease and efficiency
  • Provide onsite and remote technical support to users across multiple site
  • Escalate incidents and requests to tier 3 and 4 support teams

Requirements for the Help Desk III Analyst role include:
  • Bachelor's degree or relevant experience
  • 2+ years of experience working within a small to mid-sized IT department
  • A thorough understanding of various operating systems and software including, MS Office, Windows, 7, 8 and 10, as well as VPN and Citrix

What's in it for you:
  • The ability to work on a smaller team where you will receive expert level mentor-ship that will further advance your skills
  • Work in a fast-paced dynamic environment which offers flexible hours and competitive pay
  • The opportunity to advance in to Level 3 Help Desk role

For more information or for immediate consideration, please reach out to Kleo at 847-325-2980 or via email at