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Help Desk III Analyst in Schaumburg, IL at SNI Technology

Date Posted: 2/7/2018

Job Snapshot

Job Description

SNI Technology, is working with global distributor near O'Hare as they look to grow their IT team. Our client is represented in over a dozen states and supports even more locations. With that in mind, they are looking to add a Level III Help Desk Analyst to help oversee domestic strategic projects.

To be successful in this role, the Help Desk III Analyst will:

  • Manage all escalated Help Desk tickets with expert ease and efficiency
  • Assist in installing, configuring and supporting network and server systems
  • Enforce IT policies company-wide via Group Policy, Mobile Device Management, etc

Requirements for the Help Desk III Analyst role include:

  • Bachelor's degree or relevant experience
  • 4+ years of experience working within a small to mid-sized IT department
  • A thorough understanding of Windows environments with a basic knowledge of Hyper-V and Citrix XenApp
  • The ability to travel the US 10-20% of the time

What's in it for you:

  • The ability to work directly under the IT Manager for all the US operations of a global distributor
  • Work in a fast-paced dynamic environment which offers flexible hours and competitive pay
  • The opportunity to advance in to a Systems Admin role